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Refund Policy

Last Updated: July 29th, 2025

Thank you for choosing WorldColor for your creative needs. We are committed to providing you with high-quality AI generation services and a vast library of coloring pages. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made on our website, worldcoloringbook.com (the "Site").

1. General Policy

Due to the nature of our digital services, our refund policy is strict. The AI generation process consumes significant computational resources instantly upon your request. Once credits are used or a subscription period is active, the associated costs are irreversible for us.

Therefore, as a general rule, all purchases of subscription plans and credit packs are final and non-refundable.

We do not offer refunds or credits for:

  • Partially used subscription periods.
  • Unused credits in a credit pack.
  • Accidental purchases.
  • Dissatisfaction with the Generated Content, as the output of AI can be unpredictable.
  • Forgetting to cancel a subscription before the renewal date.

It is your responsibility to manage your subscription and cancel it before the renewal date if you no longer wish to use the service. You can manage your subscription in your account settings or by contacting our support team.

2. Exceptions for a Refund

We believe in being fair and will consider granting a refund under the following specific circumstances:

  • a. Major Technical Failure: A refund may be issued if you paid for a subscription or credits but were unable to access or use the core features of the Service for an extended period due to a verifiable technical failure originating from our platform (not from issues with your own internet or device).
  • b. Billing Error: If you have been charged incorrectly due to a demonstrable billing error on our part (e.g., a double charge for the same billing period), we will issue a full refund for the erroneously charged amount.
  • c. Legally Required Refunds: We will provide refunds where required by applicable consumer protection laws. For example, customers in certain jurisdictions (like the European Union) may have a statutory "right of withdrawal" within a specific timeframe (e.g., 14 days) after purchase. However, this right may be waived if you begin to use the service (e.g., generate your first image or download a page) after purchase, as you have then received the full benefit of the service.

3. How to Request a Refund

To be considered for a refund under one of the exceptions listed above, you must contact our support team within 14 days of the transaction date.

Please send an email to [email protected] with the following information:

  • The subject line: "Refund Request"
  • The email address associated with your account.
  • The date of the purchase and the transaction ID or receipt number.
  • A clear and detailed explanation of why you are requesting a refund, referencing one of the exceptions above.

4. Refund Processing

Our team will review each refund request on a case-by-case basis. We reserve the right to decline any refund request that does not meet the criteria outlined in Section 2.

If your refund is approved, it will be processed within 10 business days. The refund will be credited back to the original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us at [email protected].